It can be found by selecting the Help and Support button in the upper right corner. Using the “Report a problem” option is worthwhile if your issue is purely technical. Should you lose access to your account on this site, you must proceed to other methods of contacting Facebook. Only logged in users can use this option to contact Facebook. #2 Contact Facebook support via Report a problem Below are some other suggestions you might find useful in such a situation. However, regardless of how extensive the Help Center is, it may not contain the answer to your question. Prior to reaching out to other support channels, you should use the Help Center as your first step. The site contains a lot of useful resources, solutions to specific issues, and answers to common questions. It is very easy to navigate through the Help Center. At this point, you may already be able to find the answer you want. Upon clicking on a topic of interest, you will be redirected to the solution page.
You can still use this support channel even if, for example, your account has been hacked or blocked.Īs well as many pages explaining how the platform works, the Help Center includes an FAQ section.įacebook users often face a wide variety of problems, so the most commonly asked questions are ready-made solutions. You can access it for free, 24/7, even if you are not logged in to Facebook.
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Use the help panel if you have any questions, as it is a true treasury of basic and advanced information about how to use the platform. Fortunately, this is not true of the Facebook Help Center, which is regularly updated with knowledge.įacebook Help Center is an extensive and regularly updated resource on the use of the platform, managing Facebook accounts, general rules of using Facebook, as well as privacy and security. Despite their name, they are often outdated or provide little value. In many, many cases, help centers are… helpless. How to contact Facebook support? #1 Get answers from Facebook Help Center It is not always possible to accomplish this, and the reason is mainly two-fold: multiple enquiries of the same type and topicality of the issue (how complicated it is). On working days, the response time is generally twenty-four hours (Facebook notes that enquiries submitted overnight may take a little longer to respond). Several factors can affect how quickly Facebook responds. READ MORE How long does it take to receive an answer from Facebook support? Looking for more resources on Facebook management? Check out our guide for Facebook ads targeting!
Support agents aren’t the ones who established them, so they’re held to the same standards as anyone else.
have all the data and evidence handy and documentedĪdditionally, remember that Facebook support cannot assist you if you violate Facebook’s terms and conditions.add screenshots and videos to each report you send to Facebook.Also check for possible failures on sites like DownDetector. Meanwhile, you can try to find social media groups – they frequently have many questions about bugs, so you can make sure the problem isn’t yours alone. You should wait a few hours and only contact support if the situation does not return to normal after that period. It could also be the catalog ID and/or a particular ad ID, if applicable.Īt some point, Facebook may get buggy and many functions will not work correctly. You will usually be asked one thing if you’re an advertiser, which is the ID of your advertising account. Before you get in touch with Facebook support How to get prepared for contacting Facebook support? How long does it take to receive an answer from Facebook support? How to contact Facebook support? #1 Get answers from Facebook Help Center #2 Contact Facebook support via Report a problem #3 Contact Facebook via an advertiser contact form #4 Contact Facebook via chat #5 Use direct email addresses #6 Browse questions #7 Use official Facebook sites #8 Dig more and deeper #9 Message consultants/schedule a call #10 Use other social media channels to contact FB support #11 Live chat support test #12 Investigate older requests #13 Bonus – for desperates Find the right way to solve your problems with Facebook Before you get in touch with Facebook support How to get prepared for contacting Facebook support?
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